News & Topics

Fraudulent E-mail Warning

May 26, 2016

Dear Customers,

As part of our efforts to improve the operational efficiency, the use of e-mail messages as an effective communication tool with customers have been increasing yearly. At the same time, it has come to our attention that a fraudulent e-mail with unauthorized use of our e-mail or webpage address (so-called e-mail “spoofing”, or impersonation fraud) has been spreading through customers. We will take the following measures, along which we call our customers attention to protect your information as well as to avoid the potential damage associated with such fraudulent practices.

  • It is not our standard practice to send you an e-mail in order to notify you of change in our bank account information. Should you happen to receive one of these fraudulent e-mail messages that claim to be from us, please confirm with us by any means other than e-mail, including telephone, facsimile or others. The numbers provided in such e-mail may be falsified; when contacting us, please make sure that the telephone number and facsimile number indicated in such e-mail is the same with those numbers originally provided to you from us.
  • We will safeguard the customers’ bank account details under our strict information management system in our Accounting. Any change in your bank account information should be directed to us via postal mail or facsimile; e-mail should NOT be used. Once we receive your notification regarding the change in your bank account information, we will make telephone calls to your registered number and make an inquiry on your bank account information for verification.

We ask that you ensure your information is safeguarded against such fraudulent activities or “spoofing,” and appreciate in advance for your cooperation regarding this matter.

Sincerely,